A couple of weeks ago, we set out to find an affordable van in Malolos Bulacan. Thanks to a couple of friends, I discovered Phil Kalyx Garage Auto Trading, a local dealership. Little did we know, this would be more than just a car-buying experience – it turned into a testament of trust and excellent customer service.
Excitement filled the air as we planned a trip to Baguio with my relatives on the next day. However, our joy was short-lived when we realized that the air conditioning had mysteriously vanished. To make matters worse, the car's temperature skipped so we pulled over and noticed a faulty fan.
In a pinch, I contacted the dealership. Their swift response was a relief, sending three mechanics to help. However, the attempted fix seemed to make matters worse. Concerned about the engine's sound and power loss, I informed the dealership.
The dealership, demonstrating an admirable sense of responsibility, took immediate action. They towed the van back to Malolos Bulacan, acknowledging that the mechanics had inadvertently caused additional damage. The subsequent weeks saw the dealership diligently searching for an accredited Hyundai specialist to rectify the issues.
In an era where customer service can be a hit or miss, Phil Kalyx Garage stood out for their unwavering commitment to making things right. Not once did they ask for any financial contribution from our end, and they kept us updated at every step of the process. Phil Kalyx Garage's owner, Philip Santos, went the extra mile by offering a temporary replacement vehicle, ensuring that our daily life continued smoothly while they worked on resolving the issues with the van.
To sum up, our experience with Phil Kalyx Garage Auto Trading was not just about buying a van; it was a testament to their honesty, responsibility, and genuine care for their customers. They turned a potentially negative situation into a positive one, earning our trust and gratitude. If you're in the market for a vehicle and want a dealer that goes above and beyond, We highly recommend Phil Kalyx Garage Auto Trading. They are more than just a dealership, they are a reliable partner on your automotive journey. You can reach out to them at https://www.facebook.com/PhilKalyxGarage
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